DescriptionWhen a crisis occurs that may pose a threat to people, property, or business operations, it is imperative that the right team come together to resolve the event. At Amazon, delivering on our commitment to our employees’ safety, as well as our business operations, means that we need a strong leader to ensure that team achieves its goal!Key job responsibilitiesThe ACS Crisis Management Program is seeking an AMER Lead to take charge of crisis management across north and south America. The AMER Lead is responsible for ensuring the ACS Crisis Management Program in AMER is aligned to the business and delivered to a consistent standard across the region. In working with leaders from the Crisis Management Teams (CMT) and Incident Management Teams (IMT), the AMER Lead will facilitate activities, and escalate needs in support of response efforts following a crisis. The AMER Lead will also act as a trusted advisor by providing subject matter expertise while enabling a unified coordinated response when a crisis impacts Amazon business operations.A day in the lifeCrisis Training and Awareness: 60%
Identify data-driven, risk-based opportunities to develop and administer crisis training.
Engage with business leaders across AMER on a regular cadence.
Conduct process reviews with key stakeholder groups to ensure a seamless response across all organizations.
Horizon Scanning: 30%
Watch for emerging events that may evolve into a crisis.
Assess emerging events with the assistance of key stakeholders and determine if an activation is needed.
Crisis Activations: 10%
Mobilize the correct team to begin resolving the event.
Stabilize the event and return the impacted region to business as usual.
About the teamHere at Amazon, we embrace our differences and are committed to furthering our culture of inclusion. We hire the best and the brightest within each region to ensure diversity of background and thought, and ultimately deliver world class customer experience!Basic Qualifications
Bachelor’s Degree in business or related field
5+ years’ experience implementing and managing crisis management processes and responses
Ability to travel internationally
Preferred Qualifications
Experience in leading and managing international teams
10+ years’ experience implementing and managing crisis management processes and responses
Proven track record of sound decision making, taking ownership, and delivering results in a high-stress leadership role
Skilled at delivering interactive and realistic crisis exercises and training sessions
Track record of having earned the trust of key business leaders and crisis stakeholders
A critical thinker who can dive deep into data and existing processes, especially while actively managing a crisis
Strong interpersonal skills, including written and oral communication skills necessary to build relationships and positively influence decision making
Strong understanding of the importance of maintaining global consistency, while accommodating local nuances
Disaster Recovery Institute International (DRII), International Association of Emergency Managers (IAEM), or other crisis, emergency, or professional certification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,400/year in our lowest geographic market up to $229,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
